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Collection specialist
Full Time 1 Day Ago
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City of Burlington NC is Hiring a Collection specialist Near El Segundo, CA

Job Description

An employee in this class is responsible for collecting real estate taxes, personal property taxes, assessments, water bills, parking tickets, false alarm fees, garnishments, debt set offs and business license.

Work is performed under the direction of the Revenue Collection Supervisor. This classification is considered non-exempt in compliance with the Fair Labor Standards Act (FLSA).

Examples of Duties

  • Processes payments and notifies water billing for cycles that are ready for disconnection.
  • Opens and sorts mail between all tellers.
  • Greets customers and assists with any questions that they might have.
  • Receives incoming calls and transfers them to appropriate departments; handles general information calls.
  • Issues business licenses throughout the year; determines whether a license is required based on the type of business.
  • Enters all information for citations including, date, time, officer who issues the citation, location, violation, description of vehicle and tag number.
  • Sends delinquent notices by finding offenders through the NCDOT.
  • Assigns parking spaces.
  • Sends out invoices for the Police Department and handles all the collections of the alarms.
  • Mails out final notices to delinquent taxpayers
  • Sends debt set off notices.
  • Prepares or provides technical assistance on a variety of administrative and / or collections-related questions; solves collections issues that technicians might have including questions, concerns, customer related issues, and payments.
  • Performs related duties as required.

Qualifications

  • Thorough knowledge of City codes, laws, regulations, and policies related to licensing, billing, collection, and customer service function.
  • Considerable knowledge of principal, methods, and practice of account and statistical recordkeeping
  • Demonstrated ability to effectively represent the City's billing and collection, and customer service functions with concerned individuals, organizations, and other government agencies as delegated.
  • Valid North Carolina Driver's License

Supplemental Information

Physical Requirements

  • Work in this class is described as being sedentary and seldom requires much physical exertion to complete tasks.
  • Work typically involves the ability to physically perform the basic life operational functions of reaching, fingering, grasping, feeling, talking, hearing and repetitive motions.
  • Employee regularly operates a variety of machinery and equipment, including telephones, computers, calculators, copiers, facsimile machines, etc.
  • Work necessitates visual acuity to determine the accuracy, neatness, and thoroughness of work assigned in preparing and analyzing figures, accounting, transcription, computer terminal viewing and extensive reading.

Working Conditions

Working conditions include inside environmental conditions.

Inclement Weather Classification : Nonessential

Last updated : 2024-05-11

Job Summary

JOB TYPE

Full Time

POST DATE

05/13/2024

EXPIRATION DATE

08/11/2024

WEBSITE

burlingtonnc.gov

HEADQUARTERS

Burlington, NC

SIZE

100 - 200

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The job skills required for Collection specialist include Customer Service, Billing, Accounting, etc. Having related job skills and expertise will give you an advantage when applying to be a Collection specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Collection specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Collection specialist positions, which can be used as a reference in future career path planning. As a Collection specialist, it can be promoted into senior positions as a Collections Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collection specialist. You can explore the career advancement for a Collection specialist below and select your interested title to get hiring information.

If you are interested in becoming a Collection Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Collection Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Collection Specialist job description and responsibilities

Specialists must first locate debtors and then attempt to collect payment by negotiating debt settlements.

01/29/2022: Springfield, IL

Collections Specialists are generally responsible for managing and collection all the outstanding accounts receivables form clients and customers.

03/15/2022: Ventura, CA

Collection Specialists keep track of accounts receivable.

03/22/2022: Lorain, OH

Specialists are responsible for establishing and maintaining various documents, reports and following regulation forms.

02/02/2022: Monroe, LA

Analyzed credit service bureau data as needed and recommended changes required to credit limit or collection actions.

03/28/2022: Lawrence, MA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Collection Specialist jobs

Collections specialists must be able to approach each conversation as a fresh start without carrying over any emotions from previous calls.

04/11/2022: Allentown, PA

Collections specialists are often entry-level professionals with minimal experience and education.

02/28/2022: Lexington, KY

If you want to take this path, you must have the ability to provide exemplary customer service, type and talk at the same time, be reliable, hardworking and willing to learn.

02/09/2022: Concord, NH

Collections specialists are often entry-level professionals with minimal experience and education.

02/07/2022: Waco, TX

A collection specialist should also understand how to overcome objections owing to the nature of the job.

01/27/2022: Bridgeport, CT

Step 3: View the best colleges and universities for Collection Specialist.

Florida Southern College
Colby College
Dartmouth College
University of Notre Dame
Western Washington University
Canisius College